BPO and IT Outsourcing Specialist

BUSINESS SERVICE SUPPORT

As a Business Service Support service provider, we apply our deep industry experience, and collective know-how to minimize the risks our clients encounter when they outsource. We simplify complex, end-to-end BSS services that help improve our clients’ efficiency and productivity while delivering measurable results.

We are passionate and committed to the Retail Sector we serve and leverage a world class combination of process excellence, domain expertise, global delivery, and technology.

Our services include:

  • Generate reports for stores by monitoring the key performance indicators
  • Provide information to management by assembling and summarizing data
  • Perform analysis and suggest recommendations for better operational efficiency
  • Monitor operational analysis reports such as Sales and Labour costs and highlight in case of any variance against plan
  • Follow up with stores for required documents
  • Reconcile data and report any variance observed

    Benefit:

    Operational Analytics: Services that accelerate and exponentially impact service cost reduction and revenue growth

    Revenue-Enabling Solutions: Allows client environment to create multiple revenue generating models

    Flexible Engagement Models: Risk/Results based helping the client to design flexible Engagement Models

    High Customer Satisfaction: Industry recognition, our ability to adapt, seamless transition with operational control, and deployment of disciplined methodologies ensure we build long-lasting, beneficial relationships with our clients

    Integrated BPO: End-to-end business-cycle solutions with world class customer management and back office support consistently deliver measurable results directly impacting our client’s business performance

    Our BSS services are custom tailored to each client’s business model, their end customer needs.